Fudgey understands how important it is that your delivery arrives fresh, on time and beautifully presented. We get it…and it's what we do.

To help us be the best that we can be for you please read our key delivery info below.

Please place your order by 12 noon for next day delivery.

If you miss this time frame or if your order is last minute please call or email us – we will do everything we can to make it happen but because we make and package everything fresh to order each day, we usually sell out pretty fast…we can make over a hundred kilos of fudge and dip hundreds of strawberries every day and sadly it’s a fact of fudgey life that sometimes we still run out.

We always use FDA (Food and Drug Administration) approved packaging plus Techniice, the world’s best FDA approved cold dry ice packs[1] in our strawberry boxes, which keeps your berries fresh and cool for up to ten hours but for guaranteed freshness, if your not getting them straight into your belly then just put the box in the fridge, they will keep and still taste amazing the next day.

Our chocolate dipped strawberries are currently available for delivery in the ACT and surrounding areas only but…

Our gourmet fudge gift boxes can be sent anywhere around the country.

Because we meticulously hand make every creation fresh each day, Fudgey needs to rely on a 24-hour cancellation policy so that we can work out what to do and all stay happy if you have a change of plans. Cancellation of your order within 24 hours will ensure refund back into your bank account but sadly less a $10.00 boo-hoo fee per item if we can’t recycle, but we’ll let you know, sometimes we can still use the product for another order on the same day and can waive that annoying cost, we completely understand that things happen, it's life!

Timing is everything.

Monday to Friday, most Saturday's and sometimes Sunday’s if it’s Mother's Day or Valentine's Day or something fun like that.

9am to 5pm is our standard ETA but we do get a lot of requests to deliver after dinner in time for dessert, and sometimes our customers want their strawberries with their happy hour champa’s or for a party…so we’ve changed with the times and when there are lots of after hours requests we will often extend our delivery service up until 8pm around Canberra (only).

If there is a special time that you need please talk to us, we get crazy busy here at the fudge lab but we will always try our best to go above and beyond to make your fudgey experience amazing.

For large volume and wholesale orders we will chat directly with you about the best and cheapest shipping options available.

Our boxes won’t fit in your PO Box so we don’t send to them.

When it comes to delivery we are in the capable hands of our courier providers and even though we all work together as a team, sometimes we just can’t guarantee a delivery date due to something like the weather or regional hiccups, which is frustrating we know!

When couriers do not service a location your order will be sent to the nearest Australia Post for collection.

ACHTUNG!

Please try and make sure someone will actually be there to receive the delivery, it works out so much better for everyone.

If we can’t physically gift the delivery to a human it will be left on site in the most practicable, safe and best possible shaded spot…we want to avoid this because we like every delivery to feel special plus we pride ourselves on delivering fresh beautiful food that is not left on the doorstep. If there is no reasonable place to leave the delivery (especially if there’s MOËT or Veuve Clicquot at stake) we will leave a note and try our best to redeliver same day.

In this instance redelivery will cost the initial standard delivery applicable to the location.

If you have a last minute address change we may charge a redirection fee of $10.00 at our discretion depending on where your delivery is up to...literally. If the redirection is easy to arrange then we won’t need to cover any shipping route redirection costs.

We offer FREE delivery to ACT and Queanbeyan for orders over $80.00 GST inclusive.

Quick Guide

Location

What Can I Get?

Standard Delivery

Cost Per Item

ACT & QBN

Everything

Same day

$10.00

Sydney Metro

Anything Fudge

1 business day

$15.00

NSW

Anything Fudge

2-3 business days

$15.00

VIC

Anything Fudge

1-3 business days

$19.00

SA

Anything Fudge

2-5 business days

$19.00

QLD

Anything Fudge

2-7 business days

$19.00

WA

Anything Fudge

4-7 business days

$30.00

NT

Anything Fudge

5-8 business days

$30.00

TAS

Anything Fudge

4-7 business days

$25.00

FREE DELIVERY

Applicable to ACT & QBN for orders over $80.00

Redelivery/Redirection

Cost of the initial standard delivery applicable to location

Cancellation

$10.00 per item less than 24 hours notice

 

[1] https://www.techniice.com/dry-ice-packs/standard-disposable-model1/icepack-428-std.html