Returns Policy

Fudgey will refund faulty goods in accordance with applicable laws but please remember that we are not required to refund for incorrect selection so please choose with care.

If your order is damaged during delivery please (1) report the issue as soon as practicable within 24 hours and (2) email photo’s of the damaged goods to hello@fudgey.com.au within 24 hours of receiving the faulty products/s. We will investigate the cause and send a replacement delivery free of charge in exchange for the original faulty product/s.

The risk of loss and title for goods purchased from our website is pursuant to shipment contract once we pass your delivery to the carrier.

Cancellation Policy

Because we meticulously hand make every creation fresh each day, fudgey needs to rely on a 24-hour cancellation policy so that we can work out what to do and all stay happy if you have a change of plans. Cancellation of your order within 24 hours will ensure refund back into your bank account less a $10.00 fee per item if we can’t recycle, but we’ll let you know, sometimes we can still use the product for someone else and can waive that annoying cost.

Delivery Policy

Order placement is due by 12 noon AEST for next day delivery.

If you miss this time frame or if your order is last minute please call or email us – we will do everything we can to make it happen but because we make and package everything fresh to order each day, we usually sell out pretty fast…we can make over a hundred kilos of fudge and dip hundreds of strawberries every day and sadly it’s a fact of fudgey life that sometimes we still run out.

We always use FDA (Food and Drug Administration) approved packaging plus Techniice, the world’s best FDA approved cold dry ice packs in our strawberry boxes, which keeps your berries fresh and cool for up to ten hours but for guaranteed freshness, if your not getting them straight into your belly then just put the box in the fridge, they will keep and still taste amazing the next day.

Our chocolate dipped strawberries are currently available for delivery in the ACT and surrounding areas only but…

Our gourmet fudge gift boxes can be sent anywhere around the country.

Fudgey delivery days are Monday to Saturday and sometimes Sunday’s if it’s Mothers Day or Valentines Day or something fun like that.

9:00am to 5:00pm is our standard ETA but we do get a lot of requests to deliver after dinner in time for dessert, and sometimes our customers want their strawberries with their champa’s…so we’ve changed with the times and when there are lots of after hours requests we will at our discretion extend our delivery service up until 8pm around Canberra (only).

If there is a special time that you need please talk to us, we get crazy busy here at the fudge lab but we will always try our best to go above and beyond to make your fudgey experience amazing.

For large volume and wholesale orders we will chat directly with you about the best and cheapest shipping options available.

Our boxes won’t fit in your PO Box so we don’t send to them.

When it comes to delivery we are in the capable hands of our courier providers and even though we all work together as a team, sometimes we just can’t guarantee a delivery date due to something like the weather or regional hiccups, which is frustrating we know!

When couriers do not service a location your order will be sent to the nearest Australia Post for collection.

ACHTUNG!

Please try and make sure someone will actually be there to receive the delivery, it works out so much better for everyone.

If we can’t physically gift the delivery to a human it will be left on site in the most practicable, safe and best possible shaded spot…we want to avoid this as the whole fudgey experience becomes less special plus we pride ourselves on delivering fresh beautiful food that is not left on the doorstep. If there is no reasonable place to leave the delivery (especially if there’s MOËT or Veuve Clicquot at stake) we will leave a note and try our best to redeliver same day.

In this instance Redelivery will cost the initial standard delivery applicable to location.

If you have a last minute address change we may charge a redirection fee of $10.00 at our discretion depending on where your delivery is up to...literally! If the redirection change is easy to arrange then we won’t need to cover any shipping route change costs.

We offer FREE delivery to ACT and Queanbeyan for order over $80.00.

Quick Delivery Guide

Location

What Can I Get?

Standard Delivery

Cost Per Item

ACT & QBN

Everything

Same day

$10.00

Sydney Metro

Anything Fudge

1 business day

$15.00

NSW

Anything Fudge

2-3 business days

$15.00

VIC

Anything Fudge

1-3 business days

$17.00

SA

Anything Fudge

2-5 business days

$17.00

QLD

Anything Fudge

2-7 business days

$17.00

WA

Anything Fudge

4-7 business days

$30.00

NT

Anything Fudge

5-8 business days

$30.00

TAS

Anything Fudge

4-7 business days

$25.00

FREE DELIVERY

Applicable to ACT & QBN for orders over $80.00

Redelivery/Redirection

Cost of the initial standard delivery applicable to location

Cancellation

$10 per item less than 24 hours notice

 

Privacy Policy and Statement

WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT
How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@fudgey.com.au.

DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

PAYMENT
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@fudgey.com.au.